We use the SHOPIFY PAYMENTS platform to process our payments meaning we proudly accept nearly all major cards and payment providers, including apple and android pay. We also accept Paypal as an alternative payment option.
Tracking IDs are usually provided within 5 days of placing an order and can take 5 - 10 days to be activated by the courier. After this, you will be able to track your order on our website.
Due to overwhelming demand, the tracking system on our site occasionally has bugs. It can take more time to populate your tracking number, please be patient. If it has taken more than 5 days for the tracking to work on our system, please contact us and we will assist you.
Tracking in certain circumstances will not be available.
Our products are usually delivered during local business hours (i.e. Monday to Friday, 9am - 5pm) by your local postal system. Unfortunately, we do not have control over the time your items will be delivered, it is down to your local postal service.
Not to worry, most of our items will be left in your post-box if they are small enough. If the postal service does not have access to your post-box, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of the package and pickup location.
Customs tax is not included for any of our products and may apply, depending on each country's tax policy.
We cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay additional fees.
We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local post office.
We are happy to offer refunds for non-promotional products under our 30 day money-back guarantee policy.
We are unfortunately unable to provide a refund for shipping costs on promotional products. The shipping cost is incurred by our logistics partner right when your order is placed, and there is no product price for us to refund.
To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away.
Our items often arrive in separate packages, so it is common to receive your remaining item(s) several days (in some rare cases weeks) apart. Please be patient and contact us should there be any issues.